If you cancel this Contract, we will reimburse to you all payments received from you without undue delay and not later than fourteen (14) days after the day on which we are informed about your decision to cancel this Contract. We are entitled to make a deduction from the reimbursement for the costs mentioned in articles 4.4 and 4.5 of our general terms and conditions of sale and delivery, as well as for loss in value of any goods supplied, if the loss is the result of unnecessary or negligent handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
You shall send back the Goods (if delivered by then) or hand them over to us without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your cancellation from this Contract to us. The deadline is met if you send back the Goods before the period of fourteen (14) days has expired.
You will bear the direct cost of returning the Goods.
You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of Goods that are made to
the consumer’s specifications or are clearly personalized.