How to proceed if your product is damaged? Please follow these instructions:
- Please contact us via https://gravaa.com/contact or via an official Gravaa service
center. - You will receive a reply from Gravaa within 2 working days with instructions.
- The product must be sent to a Gravaa service center to be checked.
- For wheels: tires and cassettes must be removed before shipping the wheels.
- Gravaa shall assume the shipping cost to the customer. The customer shall bear the
shipping costs to Gravaa as well as any customs fees, when applicable. - Gravaa will repair the defects (or replace or re-deliver, as the case may be) as soon as
possible; however, no repair period can be guaranteed.